Imagine a utopia 10000 years in the future. Everyone's constantly connected to the internet through bionic transplants. Anything they need projects from their digital armband.
An owner portal provides almost the same experience for HOA members and managers. It allows easy access to payments, documents, and other community members.
Read on to learn what you can do with your HOA owner portal.
Make Payments Easier
One of the most important HOA portal features is the ability to pay HOA fees and other expenses conveniently.
All homeowners have to do is log in and settle their balance. They can do so through multiple methods, including:
- Bank transfers
- Debit cards
- Credit cards
They can even set up automatic payments. This makes it easier for them and decreases the likelihood of late payments.
Homeowners can track their payment history, look at their balance, and request inquiries. Managers can track late payments and create income reports.
Store and Secure Your Documents
Financial documents aren't the only paperwork an HOA generates. An owner portal lets you easily store and manage it all. It allows for easy access and updates to:
- Community governing documents
- HOA rules
- Meeting minutes
- Inspection reports
- Community archives
- Financial statements
- Architectural requests
- Vendor contracts
- Amenity reservations
- Project updates
It provides transparency because the community members can hold each other accountable. It also protects these documents so only those who are meant to see them can. They can be visible to managers, board members, or everyone.
Online HOA management on a portal is protected with security measures such as two-factor authorization, encryption, and firewalls. There are also backups on separate drivers. That protects your data in case anything is lost or compromised.
Improve Your Maintenance Coordination
You may not think HOA management software could help you maintain and increase your HOA value, but it can. Doing maintenance the old-fashioned way is a surefire way to miss something important. It also costs time, and time is what keeps a minor problem from becoming an emergency.
A portal allows homeowners to easily submit maintenance requests. It helps keep track all of them, along with any inspections or maintenance jobs. This helps get them done sooner and makes following up on them easier.
Use Owner Portal Messages for Clear Communication
An owner portal is, first and foremost, a community management system. A community can't survive without communication.
The portal provides a single channel for all messages, including:
- Announcements and updates
- Reporting violations
- Communicating with HOA board members and property managers
- Reminders about community events or projects
- Soliciting feedback or sending out surveys
This communication fosters closeness between members. It also helps any disagreements get solved sooner. That makes it one of the best tools for navigating the challenges of community living.
Get Full HOA Management
Modern HOAs can no longer afford not to have an HOA owner portal. Its best features include easier payments, secure document storage with quick access, better maintenance coordination, and clearer community communication.
PMI Chicago Metroplex is a professional community association management company in the greater Chicago area. We aim to provide best-in-class service that builds investments and value in communities. Contact us to speak with an association manager today.
